COVID-19 UPDATE

During these exceptional times we are working as hard as possible to continue to deliver you great products with a great service. As with all non-essential retailers our store in southend is closed but we are continuing to fulfil and dispatch orders placed online and over the phone.

In an effort to make getting the items you're after easier for local customers we've introduced a couple of new services:

  • Free delivery for local customers! This is subject to a £20 minimum spend and available for addresses located within the SS0 - SS9 postcode areas. We're trying to deliver these items ourselves to ensure you get them swiftly and ease the burden on the postal service, but some items may be sent via Royal Mail. We aim to have all orders dispatched the working day after they're placed or earlier where possible.

 

  • Distanced Click and Collect! If you order online and select our click and collect service all you need to do is pop down to the rear of our store. If you ring the bell on the double blue doors at the back of the store a member of staff will then bring you your order. This will enable you to keep a safe distance and avoid having to come in store when we re-open. We'll be present in store for collection between 9am-5pm Monday-Friday. Should you wish to collect your order on the weekend it's best to give us a call to confirm a time.

 

We will continue to ship standard orders using the Royal Mail Tracked 48 service, however please be mindful that in the current circumstances Royal Mail is under extreme pressure and there is a high chance of delays occuring.

If you have any questions please don't hesitate to get in touch with us via phone, e-mail or our facebook page.

 

Shipping

It's important to us that all orders arrive safe and sound. To help ensure this all our orders are shipped via tracked postage methods and we'll let you know your tracking number when your order is dispatched.

We provide free delivery on all orders above £40.

We make it a priority to get items dispatched as quickly as possible. To help ensure this we aim to dispatch all orders the working day after they are placed at the latest. Any orders placed before 12pm on a working day will generally be sent that day.

Standard Delivery - £2.50:
This option is available to all mainland UK addresses and will be sent via Royal Mail Tracked 48 and should take between 2 and 3 working days for delivery.

Priority Delivery - £4.00:
This option is available to all mainland UK addresses and will be sent via Royal Mail Tracked 24 and should take between 1 and 2 working days for delivery. 

Next Day (£7.00):
This option is available for all mainland uk addresses and will be sent via DPD Courier. Orders should arrive the next working day after they are dispatched.

To help ensure a reliable service we request signatures on all orders above the value of £30.

For customers outside of the UK we are more than happy to send items internationally however our site currently doesn't support international orders so please contact us via email or phone. Once we know which items you are interested in we will be able to provide you with a price for postage. International postage costs will be dependant on item weight and location, but to give a rough example of our prices an order weighing 500g would be EU £9 and Rest of World £12. Should items be above 90cm in total length or 2kg in weight then shipping costs are likely to be significantly higher as we have to use a different courier.

 

Click & Collect

Wish to place your order online and then collect in store? this is no problem at all, simply select our Collection option when going through the checkout process.Once your order is ready for collection you'll recieve an e-mail confirmation, then all you need to do is pop in store and speak to a colleague at the counter.

We aim to process all Click & Collect order as quick as we can. Generally you'll receive a confirmation the same day the order is placed if it's within working hours. Please note orders are only processed on weekdays so any Click & Collect orders placed on a weekend will be process the following Monday.